Debugging Inspectlet Installation with the Diagnostics Console

To check whether Inspectlet is installed and functioning correctly, append ?inspectlet_diagnostics=true to your website URL to bring up the diagnostics console. 

For example if Inspectlet is installed at URL then point your browser to to enable diagnostics. In diagnostics mode, Inspectlet adds a console to the bottom of the page and outputs informational messages about what's going on under the hood.

 If Inspectlet is successfully installed and recording data, you will see a message like this:


The console gives you information about which website (wid) Inspectlet is storing the data for this visit in, a link to view your session recordings for this website, a session ID, and a direct link to the session recording for your own visit.

If the console does not come up, double check that ?inspectlet_diagnostics=true (or &inspectlet_diagnostics=true) is correctly appended to your URL query string. If the URL is correct but the console is not appearing, the Inspectlet javascript code is not activated, most likely because the code is not present in the page's HTML. If you're loading Inspectlet from a tag manager please double check firing conditions and make sure the tracking code is present in your page's HTML.

To trigger detection as a new visitor or try a fresh session, please delete your cookies or open the URL in incognito mode.

If you're having issues with Inspectlet up and running on your site please send us an email at and we'd be happy to help you get started!